TERMS & CONDITIONS
Absolute Creative Print operate from 9 - 10 Starnes Court, Union Street, Maidstone, Kent ME14 1EB with the company registered in England and Wales under the company number 07236927 and a VAT number of 989638729.
Absolute Creative Print are open 9am - 5pm, Monday to Friday, excluding Bank Holiday weekends. Telephone calls received out of hours will be diverted to our answering machine and dealt with on the next working day. Where staff mobile telephone numbers are provided, we ask that you exercise discretion when calling out of office hours and only call in emergencies, as these are also the staff’s personal telephones. We appreciate your understanding.
The most effective way for us to deal with enquiries is either in-store (9 - 10 Starnes Court, Union Street, Maidstone, Kent ME14 1EB) or via email as this allows us to distribute questions to the appropriate departments and therefore respond to you more efficiently. You can also call us on 01622 755 522 during the usual working hours. All price and product enquiries are dealt by the sales team.
After starting any job with Absolute Creative Print, you authorise the staff members to proceed with the creation of the products and services, as agreed with the sales representatives and confirmed when agreeing a quote. Any jobs that are put on hold or are cancelled by the client during the design and/or production will be invoiced at the current state and materials used. This invoice must be paid in full.
In most cases, a proof will be provided of the artwork to be printed, unless it has been supplied at the correct size, with bleed and crop marks where necessary. It is your responsibility to check for any mistakes as these will be present on the final print. By approving this proof, you absolve Absolute Creative Print of all liability for any discrepancies that were present on the proof. Any mistakes printed after approval will incur additional costs that will be passed onto yourself. Our standard terms and conditions revokes your right to take any kind of action against Absolute Creative Print for any aspect of the work with which you are later dissatisfied. As long as the finished product is as discussed with the sales representative and consistent with the proof supplied, you must pay for the work in full. As stated in the email supplied with the proof, all approvals must be received via email. We are unable to accept approvals via the telephone. These terms are final and non-negotiable.
PROVISION OF FILES.
You agree to provide us with the specific copy, images and information we require in order to create your product. In order to be processed quickly, files must be supplied as PDFs, with the relevant bleed and crop marks, high resolution (300dpi) and at the correct size. We can accept other file-types but this may cause a delay in the production as it must go through an artwork check and conversion before proceeding to production. There may be a delay in the production of your product if we are unable to secure the relevant files from yourself. If you cannot supply the information you wish to feature on your product, we will do our best to obtain it, but we accept no responsibility for any errors made as these may arise through our lack of specialist knowledge on the subject.
STORAGE OF FILES.
All artwork and design that has been paid for in full will be stored on Absolute Creative Print’s system and will be kept until we are asked for it to be removed. We keep the files for future reprints and this cost is covered in the design and artwork charges. As stated at the beginning of each job, all design and artwork is a one-off charge that is applied, and the files are stored on our system. Small amendments to the design can be made free of charge, however anything that may be considered as more than a minor change will incur additional costs. All decisions are left to the discretion of the design department, where time and skill will be factored into the final decision.
We understand that with all artwork and design jobs, changes may be made and a new proof can be supplied, which is included in the cost. However, it is down to the discretion of the designer if the changes exceed the design quote that is supplied at the beginning, and additional charges may occur. This will be discussed before any extra work is undertaken.
ARTWORK AMENDMENTS AFTER APPROVAL.
If a change to artwork has been requested, we will do everything we can to make the correction before printing commences. We accept no responsibility, under any circumstances, for any mistakes present on the completed work, as the signing-off of a proof via email absolves us of all liability. If a change has requested after the material has been printed, we can re-print the files, however they will incur a plate charge, which will be passed onto yourself as part of the total charge.
Where low resolution files are supplied, we will take every care to secure the best results in the finished product, but we accept no responsibility for imperfect work caused by defects from unsuitable files supplied. The design department will alert you if something is printing at a low resolution and are on hand to advise alternative options. Every effort is made to obtain the best possible colour reproduction on work and Pantone colour references must be supplied where possible. Files that are supplied in RGB are likely to be printed slightly darker than what is on screen and where possible, we will convert this to CMYK before proceeding. We cannot guarantee an exact match in colour between the printed article and the proof supplied on screen. We are happy to provide a printed proof where possible before production if there are any concerns with the colour reproduction.
Every effort is made to produce the exact quantity of items ordered. Some variation is inherent in the print process and there are likely to slightly more than originally quoted. This is due to the printing process and it does not affect the overall cost.
Advice of damage, delay or partial delivery of goods in transit or of non-delivery must be given in writing to Absolute Creative Print within three clear days of delivery (or in the case of non-delivery, within 28 days of dispatch of the goods) and any claim in respect thereof must be made in writing to Absolute Creative Print and the carrier within seven clear days of delivery (or in the case of non-delivery, within 42 days of dispatch). All other claims must be made to Absolute Creative Print in writing within 28 days of delivery.
Absolute Creative Print shall not be liable in respect of any claim unless the aforementioned requirements have been compiled with except in any particular case where the customer proves that
(i) it was not possible to comply with the requirements and
(ii) advice (where required) was given and the claim made as soon as reasonably possible.
New customers agree to pay 50% of the final bill upon ordering, and to pay the outstanding balance on delivery/collection of the completed work. Existing and account customers agree to adhere to the terms stated on the invoice (30 days end of month). All deposits are non-refundable.
QUOTES & ESTIMATES.
All quotes for work are valid for 30 days, after which time all proposed work will require a re-quote. We accept no responsibility for a re-quoted price differing from an original quote.
The invoice we send you will be itemised, showing the cost of the print production, design and artwork costs (where applicable) and any other high resolution license-free images that may have been downloaded in the design process. VAT is applied on certain products and will be added to the final total of the invoice.
ACCEPTABLE USE & ILLEGAL MATTER.
Absolute Creative Print reserves the right not to print any matter deemed illegal, libellous or offensive, or which may be in infringement of the proprietary or other rights of any third party. This agreement indemnifies us in respect of any claims, costs and expenses arising out of any libellous matter or any infringement of copyright, patent, design or of any other proprietary or personal rights contained in any material printed for the customer. The indemnity shall extend to any amounts paid on a lawyer’s advice in settlement of any claim.
Absolute Creative Print accept no liability whatsoever for consequential or third party losses, resulting in a delay in delivery howsoever caused.
Absolute Creative Print accept no liability whatsoever for financial loss or loss of earnings arising from products or services provided by Absolute Creative Print.
Absolute Creative Print accept no responsibility if we are unable to carry out any provision of the contract for any reason beyond our control including (without limiting the foregoing) Act of God, legislation, war, fire, flood, drought, failure of power supply, lock-out, strike or other action taken by employees in contemplation or furtherance of a dispute or owing to any inability to procure materials required for the performance of the contract. During the continuance of such a contingency you may, by written notice to ourselves, elect to terminate the contract and pay for work done and materials used, but subject thereto shall otherwise accept delivery when available.
Absolute Creative Print shall not be liable for any loss to the customer arising from delay in transit caused by circumstances beyond Absolute Creative Print’s control.
For invoices not settled within the agreed credit terms, we reserve the right to charge interest on the overdue debt at 2% above the HSBC base rate at the time and an administration fee to cover the debt recovery costs.
Any customer ceasing to pay their debts in the ordinary course of business or proving unable to pay their debts as they become due or, being a company is deemed to be unable to pay its debts, or has a winding-up petition issued against it or, being a person, commits an act of bankruptcy or has a bankruptcy petition issued against it, Absolute Creative Print, without prejudice to other remedies, shall:
(i) have the right to not proceed any further with the contract, or any other work for the customer and be entitled to charge for work already carried out (whether it be completed or not) and materials purchased for the customer, such charge to be an immediate debt due to it, and
(ii) in respect of all unpaid debts due from the customer, have a general lien on all goods and property in its possession (whether worked on or not) and shall be entitled on the expiration of 14 days’ notice to dispose of such goods or property in such manner and at such price as we think fit and to apply the proceeds towards such debts.
Absolute Creative Print agrees to keep the confidential information of its clients confidential. All such data recorded will be treated as confidential in accordance with the Data Protection Act.
To qualify for the student discount, you must be a student with a valid student ID. Without a valid ID, students will pay the full amount. The loyalty card must be stamped by a member of staff at Absolute Creative Print Ltd, and we reserve the right to withhold discounts if we believe the card has been tampered with.
RECOMMEND A FRIEND.
When you recommend a friend to Absolute Creative Print, and the friend spends over £150 exclusive of VAT, both yourself and the friend will receive £25 off the next order.
CHANGES TO TERMS & CONDITIONS.
We hold the right to revise and amend these Terms as time passes, which reflect changes in market conditions affecting our business, changes in payment methods, changes in technology and our system’s capabilities. You will be subject to the policies and Terms in force at the time an order is placed with us, and you will be notified on changes that affect you as a consumer. We have the right to assume that you have accepted these Terms and Conditions, and any changes to them, unless you notify us to the contrary within seven working days of receipt by you of the products.
If you require a PDF copy of our Terms & Conditions, please email us at firstname.lastname@example.org where a member of the team will be more than happy to send over a copy.